Website Terms of Use
1. Copyright
The copyright in this publication is owned by Airpak Express Pte Ltd (UEN: 199002369N).
2. Authorisation to Reproduce
Any person may reproduce any portion of the material on these web pages subject to the following conditions:
- The material may be used for information and non-commercial purposes only.
- It may not be modified in any way.
- No unauthorised copy is made of any Airpak Express trademark or logo.
- Any reproduction must include the following notice: Copyright © Airpak Express Pte Ltd. All Rights Reserved.
3. Trademarks
“Airpak Express”, “ShipNow”, “ShipLite”, and associated logos are trademarks or service marks of Airpak Express Pte Ltd, registered or used in Singapore and/or other jurisdictions. No licence to use any of these trademarks is given or implied. They may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission.
All other trademarks or trade names referred to on this website are the property of their respective owners.
4. Use of Interactive Features
Airpak Express may provide interactive features on this website, including shipment tracking, rate enquiries, booking tools, and account management via ShipNow and ShipLite. You are authorised to use these features solely for their intended purposes and for no other use.
5. Accuracy of This Website
These web pages may contain inadvertent inaccuracies or typographical errors, which will be corrected at Airpak Express’s discretion. Shipping rates, transit times, service availability, and regulatory information are subject to change without notice. Airpak Express does not warrant that the information on this website is current, complete, or error-free at any given time.
6. Shipping Rates and Quotes
All shipping rates, quotes, and charges displayed on this website, including through ShipNow and ShipLite, are indicative only and subject to confirmation. They do not constitute a binding offer or guarantee of final pricing. Final charges are determined at the time of shipment booking confirmation and may vary based on actual parcel dimensions, weight, destination, surcharges, fuel adjustments, customs duties, or other applicable fees. Airpak Express accepts no liability for any loss or damage arising from a customer’s reliance on any rate or quote displayed prior to formal booking confirmation.
7. Shipment Tracking Information
Tracking information and shipment status updates provided on this website are sourced from carrier systems and third-party postal networks. Airpak Express does not warrant the accuracy, completeness, or timeliness of any tracking data displayed. Tracking statuses, including “Delivered”, “In Transit”, or “Out for Delivery”, are provided for reference only and should not be solely relied upon for commercial, legal, or operational decisions. Airpak Express accepts no liability for any loss or damage arising from reliance on tracking information that is inaccurate, delayed, or incomplete.
8. Viruses and Security
Airpak Express makes reasonable attempts to maintain the security and integrity of this website but cannot guarantee that it is free from viruses or malicious code. Users are advised to take appropriate precautions before downloading any information from this website.
9. Disclaimer of Warranty
www.airpak-express.com and its content and services are provided “as is”. To the fullest extent permitted by applicable law, Airpak Express Pte Ltd and its licensors disclaim any and all warranties, express or implied, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, regarding any such content and your ability or inability to use this website and its content or any of Airpak Express’s services.
Airpak Express does not warrant that this website or any of its content or services will meet your requirements, or that its operations will be uninterrupted or error-free, or that any defect will be corrected. Airpak Express does not warrant nor make any representation regarding the results of your use of this website or its services in terms of capability, correctness, accuracy, reliability, or otherwise. No oral or written information or advice given by Airpak Express or its authorised representatives shall create a warranty.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Airpak Express Pte Ltd, its directors, officers, employees, agents, and logistics partners shall accept no liability whatsoever to you or any party claiming through you for any direct, indirect, incidental, special, consequential, exemplary, or other damages — whether in tort, contract, negligence, or under any other legal theory — arising from or in connection with your access to or use of, or inability to access or use, this website, its content, ShipNow, ShipLite, or any of Airpak Express’s services. This includes without limitation any loss of use, profits, revenue, data, goodwill, or business opportunity.
Airpak Express will not be liable for your acts or omissions, including but not limited to incorrect completion of booking or account forms, failure to implement adequate internal security measures to safeguard your login credentials, or unauthorised access to your account by third parties.
Airpak Express will not be liable for loss, damage, or delay caused by events beyond its reasonable control, including but not limited to acts of God, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil disturbances, or acts or omissions of public authorities including customs and health officials.
You agree to immediately notify Airpak Express of any known or suspected unauthorised use of your account credentials or any known or suspected breach of security relating to your shipments or account data.
11. Indemnity
You shall bear the risk of loss or damage resulting from your use of www.airpak-express.com or its content or any of Airpak Express’s services. You agree to defend, indemnify, and hold harmless Airpak Express Pte Ltd and its respective officers, directors, employees, agents, and representatives from any and all claims, demands, damages (including incidental and consequential damages), liabilities, costs, expenses, and legal fees arising out of or relating to:
- Your breach of any of these terms and conditions;
- Your activities conducted in connection with this website, its content, or any of Airpak Express’s services;
- Your failure to abide by any applicable laws or regulations;
- Authorised or unauthorised use of this website or its services by you or on your behalf, including claims relating to rerouting or theft of shipments or breach of privacy; or
- Your failure to implement adequate internal security measures to safeguard your login credentials or any data provided by Airpak Express.
12. Services and Carriage Terms
The transportation, logistics, fulfilment, and courier services described on this website are subject to Airpak Express’s applicable Terms and Conditions of Carriage, which may vary by origin country, service type, and destination. Not all services are available in every country or region.
13. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Singapore courts.
14. Privacy and Data Protection
Airpak Express Pte Ltd is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). The collection, use, and disclosure of personal data obtained through this website is governed by our Privacy Policy, which can be accessed at www.airpak-express.com/privacypolicy. By using this website, you consent to the collection and use of your personal data as described in our Privacy Policy. For data protection enquiries, please contact our Data Protection Officer at DPO@airpak-express.com.
15. Disclosure of Information
Information provided by visitors to this website is treated as confidential and will not be disclosed to third parties except as required for the provision of services, compliance with applicable law, or as authorised by you.
16. Contact
For enquiries relating to these Terms of Use, please contact:
Airpak Express Pte Ltd
45 Changi South Avenue 2, Singapore
Data Protection Officer: DPO@airpak-express.com
Last updated: June 2026
