Privacy Policy

1. Introduction

Airpak Express Pte Ltd (“Airpak”, “we”, “our”, or “us”) is committed to protecting and respecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”) and applicable international data protection regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.airpak-express.com) or use our services.

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Name
• Contact information (email address, phone number)
• Address and delivery details
• Company information (if applicable)
• Shipment details
• Payment-related information (processed via secure third-party providers)
• Website usage data (cookies, IP address, device information)

We only collect personal data that is necessary for providing our logistics, shipping, and fulfilment services.

3. Purpose of Collection

Your personal data is collected and used strictly for the following purposes:

• Processing and delivering shipments
• Providing customer service and support
• Managing accounts and transactions
• Compliance with legal and regulatory requirements
• Improving our services and website functionality

We do not collect unnecessary personal data, and we limit collection to what is relevant and required.

4. Data Sharing and Disclosure

Airpak adopts a strict NO SELLING / NO MARKETING SHARING policy:

• ❌ We DO NOT sell your personal data to any third parties
• ❌ We DO NOT share your personal data with marketing agencies
• ❌ We DO NOT use your data for third-party advertising purposes

We may only disclose your data under the following circumstances:

• To logistics partners, postal operators, and courier providers strictly for shipment fulfilment
• To payment service providers for transaction processing
• To government authorities where required by law

All third parties are contractually required to handle your data securely and only for the intended purpose.

5. International Data Transfers

As part of our cross-border logistics services, your personal data may be transferred outside Singapore.

In such cases, Airpak ensures:

• Data is transferred only when necessary for shipment processing
• Equivalent data protection standards are maintained
• Reasonable steps are taken to ensure compliance with PDPA and international standards

6. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements

When data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encryption where applicable
• Access controls and authentication
• Internal data protection policies

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

8. Cookies and Tracking

Our website may use cookies to:

• Improve user experience
• Analyse website traffic

We do not use cookies for third-party advertising or data resale purposes. You may choose to disable cookies through your browser settings.

9. Your Rights

Under the PDPA and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Withdraw consent for data usage
• Request deletion of your personal data (subject to legal obligations)

To exercise your rights, please contact us using the details below.

10. Contact Information

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website.

12. Consent

By using our website and services, you consent to the collection and use of your personal data as described in this Privacy Policy.

Airpak Express Pte Ltd